Refund and Exchange Policy
Cabinet Express will provide a full exchange for the identical product within 30 days of purchase.
Cabinet Express does not accept any returns for credit or money back.
Cabinet Express will not accept return of any hardware.
Cabinet Express does not offer refunds exchange only.
Cabinet Express provides delivery of your purchase free of charge. Any additional deliveries as a result of exchanges or missed delivery attempts will be subject to a fee of $185.
All goods must be inspected upon receipt. A pick-up or Delivery waiver must be signed in the presence of a Cabinet Express employee to indicate your product has been received. Cabinet Express will carry the risk of loss or damage of the product until you or your representative inspect, and sign for the product upon receipt. Upon receipt of the product, you or your representative must examine the order to ensure that there are no visible signs of damage, missing or incorrect pieces.
Any issues must be indicated on the Pick-up or Delivery Wavier.
In the event there are missing, damaged or incorrect pieces upon receipt of your order, a service part will be delivered to you. A signed delivery wavier, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order.
Either you or your representative, who must be 18 years of age or older, must be present to receive the merchandise at the previously agreed upon date and timeframe. If no one is present to receive the delivery, a second delivery time and date will be arranged at a fee of $185.
Please ensure there is adequate access and space to accept the delivery – prior to delivery ensure that there is adequate space to receive the delivery, taking into consideration doorways, hallways, staircases and elevators. Ensure there is a clear pathway from the entry to the drop off area for the cabinets. Ensure all appliances are safely out of the way to prevent any damages. Ensure you protect your flooring to prevent any damages during the delivery.
(Cabinet Express recommends using Rhino board which can be purchased at your local hardware store).